CloudShark Support

PCA1000 Warranty Statement

Version 1.1, March 2014

  1. QA Cafe warrants the PCA1000 against defects in materials and operation as long as the QA Cafe software installed on the PCA1000 is also covered under a maintenance agreement. The PCA1000 warranty no longer applies once the software maintenance agreement has expired.

  2. Warranty does not apply to defects resulting from misuse, accidents, or negligence. The customer is required to follow operating instructions and industry standards for PCA1000 operation.

  3. Warranty does not apply to third party software installed on the PCA1000 or defects resulting from third party software. QA Cafe does not prevent third party software from being installed on the PCA1000. However, care must be used to validate that the software does not conflict or damage the PCA1000. Defects resulting from any third party software installed by QA Cafe or at the request of QA Cafe will be covered by this warranty.

  4. All warranty claims must be reported to QA Cafe within 90 days of encountering a defect.

  5. If a defect is reported, QA Cafe may ask for customer assistance to troubleshoot or resolve the issue.

  6. If the unit is deemed defective, QA Cafe will provide instructions on how to return the unit to QA Cafe for repair or replacement. Shipping costs will be covered by QA Cafe with the exception of additional duty or import taxes. Replacement products may be new or like-new condition. In the event that the PCA1000 platform is no longer available, a similar or updated platform will be provided.

  7. Only additional internal hardware components installed or supported by QA Cafe are covered under the warranty. Installing additional internal hardware components such as network cards or memory will void the warranty. Attaching external devices using the USB, VGA, or serial interface does not void the warranty.

  8. In no event will QA Cafe or its suppliers be liable for any damages, including loss of data, lost profits, cost of cover or other special incidental consequential or indirect damages arising from the use of the PCA1000, CloudShark Software, or accompanying documentation, however caused and on any theory of liability. This limitation will apply even if company or any authorized dealer has been advised of the possibility of such damage. You acknowledge that the license fee reflects the allocation of risk. Some states do not allow limitation of exclusion of liability for incidental or consequential damages, so the above limitation may not apply to you.

How to Start a Warranty Claim

Please contact support@qacafe.com or your local distributor to initiate a warranty claim.

About CloudShark Appliance

CloudShark Appliance is made by QA Cafe, a technology company based in Portsmouth, NH. Our passion for packet captures has grown out of our other product CDRouter.

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